Shipping policy

Shipping

Shipping fees

Free shipping on all orders of $100 or more before taxes, delivered anywhere in Canada*.

Shipping fees of $12 on all orders of $100 or less before taxes, delivered in Canada*.

*Exception for Newfoundland, Labrador and the 3 Canadian territories: $15

Shipping fees are calculated after adding a discount code and before the final confirmation of your order.

Please note that payment is made to Idunn Technologies Inc. on your credit card statement.

Delivery times

We do our best to ship your order as quickly as possible. The usual processing time is 3 to 5 business days. Do not hesitate to contact us if you have special requirements, we will look at the possibilities with you.

You will receive an email notification when your order leaves our premises.

A tracking number will then be sent to you so that you can follow the progress of your package.

Idunn Technologies cannot be held responsible for any additional delivery delays incurred by the carrier.

The customer is responsible for providing and ensuring of the accuracy of the mailing address. Return shipping costs for a package are the responsibility of the customer. If the customer wishes to repost the package, the delivery charges are the responsibility of the customer.

If an item is presumed lost, the customer is required to inform us no later than 30 days following the date of shipment indicated on the email notice. After this period, it is not possible to make an inquiry with the carrier. 

Availability of products on the site

The products on the website are usually in stock. The website reflects the availability of products at the time of the most recent inventory update. Idunn Technologies is not responsible for inventory shortages associated with delayed inventory updates. In the event of such circumstance, we will contact you as soon as possible and we promise to issue a refund as soon as we can.