General
What makes BASE and Vitoli products different?
BASE and Vitoli products were developed to support overall health using high-quality ingredients that are all standardized and provided at 100% effective doses.
Are the products made in Canada?
Yes. All our products are formulated according to rigorous quality standards and manufactured in certified facilities in Canada.
Are the products approved by Health Canada?
Yes. All our products have a Natural Product Number (NPN) issued by Health Canada, meaning they have been evaluated for safety, quality, and approved health claims.
Where can I buy BASE and Vitoli products?
Our products are available online, at all Avril supermarkets, and through several partner pharmacies.
How do I choose the right product for my needs?
Each product is designed to support specific health goals. If you're unsure which product is right for you, our team is happy to help you find the best option for your needs. Contact us at info@vitoli.ca or call 1-877-405-7652 for personalized recommendations.
Can I take multiple BASE or Vitoli products at the same time?
Yes. Many of our products are complementary and can be taken together. All our supplements are compatible with one another. However, we recommend following the suggested dosage and consulting a healthcare professional if needed.
Why are some of your products more expensive than others?
We prioritize patented and standardized ingredients used at clinically effective doses. Rather than formulating our products to meet a target price, we formulate them based on effectiveness and the superior quality of each ingredient.
Product use
What time of day should I take my supplements?
It depends on the product. The recommended directions for use are listed on each product label. You can also find our complete supplement timing guide here: https://vitoli.ca/en/blogs/news/when-to-take-vitoli-or-base-products
Should I take the products with food?
Some formulas are better absorbed when taken with a meal, while others can be taken on an empty stomach. You can find these recommendations here: https://vitoli.ca/en/blogs/news/when-to-take-vitoli-or-base-products
How long does it take to notice the effects?
The time varies depending on the product and the individual. Some benefits may be noticed quickly, while others require several weeks of consistent use.
Can I take the products long-term?
Most of our products are designed for long-term daily use as part of a healthy lifestyle.
What should I do if I miss a dose?
Simply take your next scheduled dose at the usual time. Do not double the dose to make up for a missed one.
Can I open the capsules if I have trouble swallowing them?
Yes. All Vitoli capsules can be opened if needed. The only exception is BASE Probiotics; its capsules should never be opened.
Can I take all my supplements at the same time?
Most of our products can be taken on the same day. However, to optimize absorption, some are best taken at different times of the day. Please refer to our supplement timing guide or the recommendations on each product page: https://vitoli.ca/en/blogs/news/when-to-take-vitoli-or-base-products
Should I take the products every day?
For best results, most of our supplements should be taken daily according to the recommended dosage.
Can I take the products on an empty stomach?
Some products can be taken on an empty stomach, while others are better tolerated with food. Please refer to the recommendations for each specific product.
Ingredients and quality
Are your products tested for quality and purity?
Yes. Every batch undergoes rigorous testing to ensure quality, safety, and compliance with strict standards.
Are the products vegetarian or vegan?
It depends on the formula. This information is clearly indicated on each product page.
What are the capsules made of?
Most of our capsules are made primarily from animal-derived gelatin, except for BASE Plant-Based Omega-3 Enriched with DHA and certain other specific products. Vegan formulas are clearly identified on the product label.
Why do you use patented or standardized ingredients?
Patented and standardized ingredients ensure consistent composition and are often the same ingredients used in clinical studies demonstrating their effectiveness.
Do your products contain artificial colors, flavors, or preservatives?
We strive to keep our formulations as clean as possible. Please refer to the complete ingredient list on each product page for detailed information.
How should I store my supplements?
Most products should be stored in a cool, dry place away from direct light. BASE Probiotics should be refrigerated once opened.
Health and security
Can I take your products if I’m taking medication?
If you are taking medication or have a medical condition, we recommend consulting your healthcare professional before using any supplement. We also provide free potential drug interaction guides for most of our supplements.
Are the products safe during pregnancy or breastfeeding?
Some formulas may be suitable, but we recommend consulting a healthcare professional before use during pregnancy or while breastfeeding.
Are the products suitable for older adults?
Yes. Many of our products are especially popular among adults aged 50 and over who are looking to support their overall health.
Are the products suitable for children?
Our products are designed for adults and are not recommended for children. However, some products may be appropriate for teenagers with the approval of a pharmacist. A children's product line will be available soon.
Can I take your products if I have a chronic health condition?
If you have a chronic health condition or are under the care of a healthcare professional, we recommend discussing any new supplement with them before use.
Can I take your products before surgery?
Some ingredients may need to be discontinued before surgery. Please consult your doctor or pharmacist before your procedure.
Product-Specific Questions
What is the difference between Vitoli Healthy Aging and Vitoli Healthy Aging Synergy?
Vitoli Healthy Aging Synergy is an enhanced version of Vitoli Healthy Aging, designed to support the body's natural cellular repair mechanisms and promote healthy aging. Vitoli Healthy Aging contains two antioxidants capable of crossing the blood-brain barrier to support brain health, while Vitoli Healthy Aging Synergy contains three. These ingredients work upstream, helping to support the body's natural defenses before senescent cells accumulate.
Can I take BASE Protection with other supplements?
While taking BASE Protection, you should stop taking Omega-3 supplements. However, you may continue taking your other supplements unless otherwise advised by your healthcare professional.
Which product do you recommend for overall health?
We recommend that most adults take the following essentials:
- BASE Vitamin D3: 50 IU per kilogram of body weight per day (you can multiply your daily dose by seven and take it once a week using a spoon).
- BASE Omega-3: 3 to 4 capsules per day (the BASE Standard Omega-3 is the more economical option).
- Vitoli Healthy Aging: Take in the evening before bedtime.
- BASE Probiotics: One box per season, or as needed during digestive issues, travel, or infections.
We also offer the Essentials Bundle, which includes a 10% discount.
Should I refrigerate BASE Probiotics?
Yes. Once opened, we recommend storing BASE Probiotics in the refrigerator to help maintain their stability.
How are BASE Probiotics different from probiotics we can find elsewhere?
BASE Probiotics contain carefully selected, clinically supported strains at high concentrations, with a formulation designed to help the probiotics survive passage through the stomach and reach the intestines.
Why are your recommended dosages higher than those of other brands?
Our dosages are based on the best available scientific evidence and the amounts shown to provide the greatest benefits in clinical studies. All recommended dosages remain within the safety limits established by regulatory authorities.
Orders & Shipping
What are your shipping times?
Orders are generally shipped within 3 to 5 business days after they are received. Delivery times after shipment depend on the selected carrier, and we have no control over any additional transit delays.
Can I modify or cancel an order?
Please contact our Customer Service team as soon as possible to review the available options. However, we are unable to modify existing orders or combine multiple orders. If your order has not yet been processed and you wish to order different products, we may be able to cancel it so you can place a new order.
How can I contact Customer Service?
You can reach us through the live chat on our website, by email at info@vitoli.ca, through the contact form on our website, or by phone at 1-877-405-7652.
Do you offer free shipping?
Yes. Orders of $100 CAD or more qualify for free shipping.
Do you ship across Canada?
Yes. We ship anywhere in Canada.
What should I do if my package is delayed?
Once your order has been handed over to the carrier, delivery times are determined by the carrier. If your package appears to be significantly delayed, please contact our Customer Service team, and we will be happy to investigate.
What should I do if my package is marked as delivered but I haven't received it?
We recommend checking with members of your household and your neighbors first. If you still cannot locate your package, please contact the shipping carrier before reaching out to us so we can assist with further investigation.