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Delivery and return policies
Shipping
Shipping fees
Free shipping on all orders of $75 or more before taxes, delivered anywhere in Canada*.
Shipping fees of $9 on all orders of $75 or less before taxes, delivered in Canada*.
*Exception for Newfoundland, Labrador and the 3 Canadian territories: $13
Delivery to the United States: $14
Shipping fees are calculated after adding a discount code and before the final confirmation of your order.
Please note that payment is made to Idunn Technologies Inc. on your credit card statement.
Delivery times
We do our best to ship your order as quickly as possible. The usual processing time is 3 to 5 business days. Do not hesitate to contact us if you have special requirements, we will look at the possibilities with you.
You will receive an email notification when your order leaves our premises.
A tracking number will then be sent to you so that you can follow the progress of your package.
Idunn Technologies cannot be held responsible for any additional delivery delays incurred by the carrier.
The customer is responsible for providing and ensuring of the accuracy of the mailing address. Return shipping costs for a package are the responsibility of the customer. If the customer wishes to repost the package, the delivery charges are the responsibility of the customer.
If an item is presumed lost, the customer is required to inform us no later than 30 days following the date of shipment indicated on the email notice. After this period, it is not possible to make an inquiry with the carrier.
Availability of products on the site
The products on the website are usually in stock. The website reflects the availability of products at the time of the most recent inventory update. Idunn Technologies is not responsible for inventory shortages associated with delayed inventory updates. In the event of such circumstance, we will contact you as soon as possible and we promise to issue a refund as soon as we can.
Return
Exchange and refund
No product opened or whose seal is broken, pierced or damaged will be accepted for exchange or refund, without prior agreement between the customer and Idunn Technologies. Any request for return must first be formulated to Idunn Technologies by email to commandes@idunntechnologies.com. The customer has thirty (30) working days from the date of receipt recorded by the carrier to make a request for return. The return of the products is at the customer’s expense. The order number must be clearly written on the shipment. The products must be returned to Idunn Technologies in perfect condition for resale, in their original state, duly sealed and accompanied by a copy of the invoice corresponding to the purchase. Products must be returned by a registered carrier, providing a tracking number and insurance for the value of the product.
Modification of an order
No changes or combining of orders will be accepted. If you have any questions or problems concerning an order, please contact us as soon as possible at commandes@idunntechnologies.
Cancellation of an order
Idunn Technologies is concerned with the complete satisfaction of its customers. A full refund will be given to a customer who wishes to cancel an order if it has not already been processed by Idunn Technologies. Please contact Idunn Technologies as soon as possible at commandes@idunntechnologies.com and mention the order number. No cancellation can be made for any order shipped and handed over to the carrier. Idunn Technologies will notify the customer by providing a response to the email.
Pickup error
In the event of an errorcommited by Idunn Technologies on your order, you must immediately contact us by email at commandes@idunntechnologies.com. Idunn Technologies will send a return label to the customer for the return of the merchandise. The customer must return the product promptly in perfect condition, duly sealed and accompanied by a copy of the invoice corresponding to the purchase. Make sure the product is well packaged (ideally the original box) to limit any damage during transport. The order number must be clearly indicated on the packaging. Idunn Technologies commits to pay the shipping costs for the return of the product and the return of the original product ordered. Idunn Technologies will not send the conform product before receiving the product sent in error to the customer.
Damaged product
To obtain an exchange for an item damaged in transit, the customer must contact Idunn Technologies at commandes@idunntechnologies.com mentioning the order number and providing pictures of the product as received from the carrier.
Do not hesitate to contact us for any additional information.